The branches are located at Oba Akran, Allen, Alausa and the Agege areas of Lagos. Union Bank said the redesigning of the branches was part of the Bank’s plan to offer “simpler and smarter” banking solutions to customers and prospects. The branches have been exquisitely designed and furnished to wear a sophisticated look.
The Group Managing Director/Chief Executive Officer of the bank, Mr. Emeka Emuwa, noted that the new-look was in line with the bank’s rebranding objectives. “This is aligned with the new Union Bank brand identity that we launched six weeks ago,” he said.
“What we’ve tried to do here is to give our customers a more contemporary environment in our business locations but still retaining the old Union Bank tradition, and then making sure that the branch’s layout is geared towards helping our customers access their services much more efficiently.
“It is basically a continuation of the new brand identity that we launched, which is more modern, energised, vibrant and contemporary. The technology you have in this branch is the same everywhere else. Back in April, we upgraded our core banking systems, and the benefits are visible. Customers should simply expect simpler, smarter, service,” Emuwa explained.
He also said Union Bank has strengthened all its electronic banking channels, especially with mobile innovation that ensures that banking services can be accessed anywhere and anytime.
“The last two years have been quite eventful. We spent a lot of time strategizing, not just about what it is that we are trying to do as a bank, but also reinventing and reimaging ourselves. Now, we have our mobile platforms, we have our channels; those are open 24/7. Yes, we have the physical branches, but we are not open every time. But through the mobile channels, you can get to us at anytime of the day or week. So, we encourage you to use the mobile channels, just as you use the physical ones,” he said.
Also, a customer of the bank, who is a Director at Vesa Fisheries, Edosa Aburime, said his firm which has been in fish business for more than 30 years, with so much support from Union Bank.
Also, another customer of the bank, who is the past president, Lagos Country Club, Chief Olayinka Ogunmekan, said his interaction with Union Bank started in 1967, saying that up till date he still banks with the commercial bank.
“I don’t have any regrets. I can tell you that I met my wife in Union Bank and I don’t have any regrets. Union Bank and Lagos Country Club have been one. At the Ikeja branch, they’ve been very fantastic. Union Bank is actually moving, and they are moving fast,” Ogunmekan added.
According to the Executive Director, Commercial Banking, Union Bank, Mr. Kunle Sonola, the bank has been repositioned to a new generation bank, adding that the bank has really moved significantly forward from what it used to be before