Union Bank named Fastest Growing Retail Bank in the 2017 International Finance Magazine Awards



Union  Bank,  one  of  Nigeria’s  longest  serving  banking  institutions,  has  been named  ‘The  Fastest  Growing  Retail  Bank,  Nigeria’  in  the  2017  edition  of  the  International Finance  Magazine  (IFM)  Awards.  The  award  was  presented  at  the  IFM  Award  ceremony  which took  place  this  January  in Dubai,  United  Arab  Emirates.

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The  IFM Award  is  a  leading  international  award  that  celebrates  excellence  within  the  international finance  industry.  According  to  a  statement  released  by  IFM,  the  awards  shine  the  spotlight  on organizations  and  individuals  who  make  contributions  that  raise  the  bar  in  the  financial  industry. Award  recipients  are  selected  using  a  combination  of  reader  nominations  and  expert  analysis which  ensures  a  fair  process  that  is  not  influenced  by  reputation  or  newsworthiness  but  rather  by findings  from  meticulous  research  and  analysis.

Commenting  on  the  award,  Carlos  Wanderley,  Head Retail  Banking  at  Union  Bank  said:

“We are proud  to receive this  award  which  is  a  recognition  of  our  commitment  and efforts to  build  a  truly  customer-centric  bank.  We  place  strong  emphasis  on  innovation,  quality customer  service  and  continuous  process  improvement  which  has  resulted  in  steady, organic  growth  across  the Bank.  

We  will  continue  to  partner  with  our  customers  to  support  their  personal  and  business ambitions  and  ensure  we  provide  them  with  customer-driven  solutions  and  exceptional, fit-for-purpose  banking  services  always.”

  Union  Bank  is  considered  a  trusted  financial  partner  for  Nigerians  with  over  100  years  heritage  of reliable  banking  services  in  the  country.  Following  an  extensive  transformation  programme  which started  in  2014  and  involved  the  upgrade  of  its  processes,  platforms,  technology  and  facilities, Union  Bank’s  active customer  base  grew  by  over  40  percent  in  the  last  two years.

  The  number  of  customers  on  its  online  and  mobile  banking  platforms  also  doubled  within  this period.  The  Bank’s  recently  upgraded  digital  banking  platforms  –  UnionMobile  and  UnionOnline  and  newly  introduced  USSD  code  *826#  have  also  received  very  positive  response  from customers  and  the  general  public.

Union  Bank’s  innovative  savings  products  such  as  UnionKorrect,  UnionGoal  and  UnionFuture have  reintroduced  the  saving  culture  to  Nigerians  across  the  country,  helping  them  achieve  their set  goals  while  they  stand  a  chance  to  win  attractive  prizes  which  has  endeared  the  bank  to  its customers.

Union  Bank  has  earned  several  awards  including  the  “Most  Improved  Retail  Bank  in  Nigeria, 2016”  by  BusinessDay  newspapers,  “Best  Brand  Development  to  Reflect  Changed  Mission  / Vision  /  Positioning”  and  “Best  Visual  Identity  from  the  Financial  Services  Sector”  at  the  2016 Transform  Awards  MENA  and  “Brand  Evolution”  and  “Iconic  Brand  of  the  Year”  awards  in  the 2017  Marketing  World  Awards.


About  Union Bank  Plc.


Established  in  1917  and  listed  on  the  Nigerian  Stock  Exchange  in  1971,  Union  Bank  of  Nigeria Plc.  is  a  household  name  and  one  of  Nigeria’s  long-standing  and  most  respected  financial institutions.  The  Bank  is  a  trusted  and  recognizable  brand,  with  an  extensive  network  of  over  300 branches  across  Nigeria.   In  late  2012,  a  new  Board  of  Directors  and  Executive  Management  team  were  appointed  to  Union Bank  and  in  2014  the  Bank  began  executing  a  transformation  programme  to  re-establish  it  as  a highly  respected  provider  of  quality  financial  services.   The  Bank  currently  offers  a  variety  of  banking  services  to  both  individual  and  corporate  clients including  current,  savings  and  deposit  account  services,  funds  transfer,  foreign  currency domiciliation,  loans,  overdrafts,  equipment  leasing  and  trade  finance.  The  Bank  also  offers  its customers  convenient  electronic  banking  channels  and  products  including  Online  Banking,  Mobile Banking,  Debit  Cards,  ATMs  and POS  Systems.

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