Our attention has been drawn to an alleged unexplainable debit of N5.9m in a customer’s account. We have investigated and wish to state as follows:
- The customer failed an enhanced due diligence exercise conducted by the bank as part of our Know Your Customer (KYC) requirements.
- The bank in line with regulatory guidelines opted to return all deposits via a manager’s cheque valued at N5,907,850.00 in the customer’s favour and duly called the customer.
- The customer up to date has neglected and refused to heed the bank’s request to pick up the instrument.
- The customer chose to use social media to defame the bank rather than collect the manager’s cheque issued by the bank for the said amount.
From the foregoing, it is clear that the bank had not acted inappropriately. We are a responsible corporate citizen and conduct our business in line with stipulated banking rules and the laws of the land.
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We appreciate all our customers and their patronage and would continue to do what is right and appropriate to protect the Fidelity Bank franchise.
Thank You.
Charles Aigbe.
Divisional Head, Brand & Communications.
