FirstMobile
, FirstBank’s mobile banking platform has recorded amilestone in its user numbers with the attainment of 1million active users. The mobile banking platform has also reached N1.3trillion transactions mark in its short period of launch.
FirstBank, Nigeria’s Most Valuable banking brand launched FirstMobile as part of its drive to leverage evolving technology in its provision of cutting-edge banking services as well as boost convenience and ease of banking to enhance customers’ digital banking experience in line with its commitment to offer value-added products and services that suit the changing lifestyles of its customers. The mobile banking app which is secure and easy to use, allows customers to carry out banking transactions on the go from their mobile phones from anywhere in the world.
The FirstMobile app enhanced features allows FirstBank customers to conveniently carry out transactions without the use of token to a maximum daily limit of N50, 000.00 using a user-defined transaction pin which is an extra security feature. Customers can also perform the following actions on the enhanced app: Change Transaction PIN, Reset Transaction PIN, Synchronize token, and change their log in pin – mPIN.
With the smartphone app, customers can enjoy real-time mobilebanking services such as domestic funds transfer from self-owned accounts to FirstBank accounts and other banks’ accounts; make quick airtime purchase for self and others on all mobile networks; bills payments; cheque services including confirm cheque and stop cheque; flight booking; and quick account services such as account balance inquiry, statement view and much more. Over N1.3Trillion transaction volume has been consummated using the FirstMobile app since its launch in 2015.
According to the Head, Digital Banking at FirstBank, Mrs. Folasade Femi-Lawal, FirstBank will continue to leverage evolving technologies in bringing secure, fast and convenient financial services closer to Nigerians, in line with the bank’s digital banking strategy. “Today, we are delighted that we have been able to reach another milestone in our journey to support consumers’ lifestyle by providing them with a suite of financial options in a convenient and highly secure environment. The attainment of 1million users on the FirstMobile platform will spur us to continue to do more as we aim to deliver long-term benefits to both our customers and the Nigerian economy whilstwe continue to put our customers first,” she further explained.
To set up this app on a smartphone, customers with android phones should visit Google Play store to download and install the FirstMobile app while Blackberry and IOS Phones users should visit the Blackberry World and Apple store to download.
About FirstBank
First Bank of Nigeria Limited, a subsidiary of FBN Holdings Plc, isNigeria’s leading financial services institution by total assets and gross earnings and one of the largest corporate and retail banking financial institutions in sub-Saharan Africa (excluding South Africa). Since its establishment in 1894, the Bank has consistently built relationships with customers focusing on fundamentals of good corporate governance, strong liquidity, risk management and strong capitalization.FirstBank operates an extensive distribution network with over 750 business locations (623 branches, 61 quick service points and 69 cash centers/agencies), over 2,600 ATM’s and over 10 million customer accounts. The Bank provides a comprehensiverange of financial services and has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DR Congo, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.FirstBank is the recipient of many awards. The Bank has been named “The Best Bank Brand in Nigeria” five times in a row – 2011, 2012, 2013, 2014 and 2015 – by the globally renowned “The Banker Magazine” of the Financial Times Group. FirstBank’s brand purpose is to always put its stakeholders, customers and partners at the heart of its business, even as it ispoised to standardize customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. The brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on the FirstBank’s inherent values of passion, partnership and people, to position its customers first in every respect.For three consecutive years, 2012, 2013 and 2014, FirstBank wasnamed the “Best Retail Bank in Nigeria” by the Asian Banker International Excellence in Retail Financial Services Awards. Other recent awards include the “Best Bank in Nigeria” in the Euromoney Awards for Excellence, “Best Bank in West Africa” and “Most Innovative Bank in Africa” in the African Banker Awards, “Best Bank in Nigeria” in the EMEA Finance African Banking Awards for the fourth time, “Best Foreign Exchange Services in Africa” in the EMEA Finance Treasury Services Awards, “Best Banking Group in Nigeria” by World Finance Banking Awards, and “Best Financial Reporting Company” by Africa Investor.
