FCMB Upgrades Service Platform To Boost Customer Experience



First City Monument Bank (FCMB) Limited has upgraded its service delivery platform by deploying the Finacle Core Banking solution version 10 to enhance customer experience. In a statement, the bank said that the new banking platform would accelerate innovation and support its business growth in the rapidly-changing business environment.

With the development, the Finacle 10 will enable it to optimise its processes, enhance performance, and boost security, among others, according to the bank.

“This ensures that transactions at the bank’s branches and other touch points are now faster with rare occasions of service unavailability at its alternate channels, while offering more innovative products to customers,” the statement added.
The bank assured that it would continue to expand its platforms and further raise the bar in products and service offerings.
The Group Managing Director/Chief Executive Officer, FCMB, Mr. Ladi Balogun, said the bank was excited to have successfully concluded the Finacle 10 service delivery platform upgrade.
He said, “We are conscious of the needs of our target market and the evolving dynamics of the society with an increasing technology savvy population. The new Finacle 10 solution provides us the flexibility required to create new pathways for enhanced offerings and service excellence using cutting edge technology. It has also placed us on a higher pedestal to sustain our rapid expansion drive and keep pace with market demands and trends.”
Also speaking, the Executive Director, Service Management and Technology, FCMB, Mr. Nath Ude, was quoted as saying, “The pace of change in the financial services sector is unprecedented, driven by growth in technologies that are changing how we bank and conduct business.
“This new environment creates challenges, but more importantly, provides us with a unique opportunity to lead the sector and serve our customers as they embrace new technologies and seek secure, easier and more flexible ways to look after their daily banking needs.”
With the functionalities available in the new Finacle 10, we are optimally positioned to help our customers realise their financial goals while delivering products and services in a targeted manner that takes into account, our customers unique needs and preferences.”